Usage Intention and Influencing Factors of AI-Powered Intelligent Customer Service in E-Commerce Enterprises: An Investigative Study. Journal of Contemporary Economics and Management, [S. l.], v. 1, n. 1, p. 20–38, 2025. Disponível em: https://jcem.pol-aca.com/index.php/jcem/article/view/7. Acesso em: 28 jan. 2026.